Digital payments volumes are predicted reaching nearly 726 billion transactions


Digital payments volumes are predicted reaching nearly 726 billion transactions

Digital payments volumes continue to rise globally
as new payments ecosystem emerges

Increased digitization of corporate B2B payments affects regional trends

Paris, New York, October 9, 2017 Global digital payments volumes are predicted to increase by an average 10.9 percent through to 2020, reaching nearly 726 billion transactions, according to the World Payments Report 2017 (WPR 2017). Released today by Capgemini, a global leader in consulting, technology and outsourcing, and BNP Paribas, a global banking player and recognized leader in transaction banking and cash management, the WPR 2017 estimates that volumes generated by emerging economies will grow by 19.6 percent, or three-times the rate of mature economies. Emerging Asia[1], led by China and India, is projected to grow 30.9 percent in volumes. Worldwide non-cash wholesale transactions by corporates, mid-sized enterprises and public authorities are estimated to record a CAGR[2] of 6.5 percent from 2015 – 2020, or more than 122-billion wholesale transactions


Global non-cash transaction volumes grew 11.2 percent to reach 433.1 billion during 2014-2015, the highest growth in a decade. Developing markets drove 2015 growth with a 21.6 percent increase. Mature markets increased by 6.8 percent, a nominal rise over 6 percent in 2014.

Despite increased adoption of digital payments, cash remains in the mainstream, especially for low-value transactions. Mobility, connected homes, entertainment, and media are expected to boost non-cash transactions in the future, as will alternate channels, including contactless, wearables, and augmented reality.

Increased digitization of corporate B2B payments is affecting regional trends. In Mature APAC[3] markets, small and medium-sized businesses are using digital invoicing, virtual cards, and cloud-based finance and accounting. In Emerging Asia, charge cards are popular among corporates to simplify and secure supply-chain payments.


A New Payments Ecosystem Emerges

WPR 2017 reports the emergence of a new payments ecosystem driven by a number of converging factors. The dynamic regulatory landscape including the requirements of PSD2[4] compliance, FinTechs, changing corporate and customer expectations for value-added services, and an increase in payments-enabling technologies represent some of the forces creating change.

“Within this new and dynamic ecosystem, payments industry participants must strategically reassess their roles,” said Anirban Bose, Head of Global Banking and Capital Markets for Capgemini. “Banks must embrace this opportunity to enhance their offerings in collaboration with FinTechs and third-party developers. Breakthrough technologies and significant industry advances, such as Open APIs[5], instant payments, blockchain, and regulatory standardization, will encourage collaboration.”

Opportunity Arises for Corporate Treasurers 

The report also covers the value proposition as well as the challenges for corporate treasurers from the new ecosystem based on our findings from the interviews carried out. Corporate treasurers’ demands for better, more reliable end-to-end services are impacting the payments ecosystem. In this time of intense competition, banks can seize the opportunity to nurture business with existing corporate clients and also acquire new clientele. Treasury management is going digital as repetitive task automation allows treasurers to focus on cash forecasting and fraud prevention. In trade finance, banks and FinTechs are exploring blockchain-based smart contracts to optimize processes. In cross-border payments, banks are experimenting internally with blockchain to develop scalable digital payments platforms.

Collaboration and open systems pose security threats within corporate treasuries; however, corporations now expect their banks to help them improve their security infrastructures. In the new payments ecosystem, third-party developers interact directly with a partner banks’ customers, raising questions about data privacy, security and identifying attackers.

The report also highlights a key challenge in the new payments ecosystem: the lack of standardization caused by national regulators’ different standards and individualized interpretations. Bruno Mellado, Global Head of Payments and Receivables, BNP Paribas comments, “Multinational banks and corporations seek better industrywide standardization and harmony among regulations. As security issues are overcome, increased collaboration and partnership within the new payments ecosystem will create business value for corporates, banks, and FinTechs. The new ecosystem may diminish most, but not all, challenges faced by banks and corporates. Industry participants can prepare for uncertainties as the payments ecosystem develops by working with banks and partners with the appropriate expertise.”

Impact of KRIIs on the Regulatory Landscape

Key regulatory and industry initiatives (KRIIs) aimed at competition and risk reduction are called out within the report as complicating the regulatory landscape by stimulating service provider competition and disrupting traditionally inert segments of the payments value chain. KRIIs have the potential to improve standardization and transparency, which are expected to bring substantive and long-term innovation to customers. KRIIs introduced since the publication of World Payments Report 2016 focus on digital currency, reduction of cash, FinTechs, and APIs.

The report also covers the challenges faced by stakeholders while implementing PSD2 regulation in Europe. When the revised PSD2 is rolled out in January 2018, Europe will take an important step toward becoming a fully interoperable digital market. Far-reaching effects across banks, payment service providers (PSPs), FinTechs, and corporates are expected. However, a lack of regulative coordination and integrated data management among EU banks may create conflicting objectives and competing agendas while diminishing expected standardization and transparency. KRIIs around instant payments, cash reduction, and cybersecurity could act as catalysts for payment services providers to create solutions that enhance customer satisfaction.

World Payments Report 2017 Methodology:

This year’s World Payments Report offers insights on the payments markets in the following regions grouped by geographic, economic, and non-cash payment market maturity criteria: North America: Canada and the United States, Europe, Mature Asia-Pacific, Emerging Asia, Latin America and CEMEA[6]. Primary research for WPR 2017 included an online survey that was distributed to industry participants across banks, FinTechs, non-bank FSIs, and corporates in June 2017. Executive interviews were also conducted. Findings from the survey and interviews have been incorporated into our analysis throughout the report.

Download the World Payments Report 2017 at

[1] Emerging Asia includes China, Hong Kong, India, and other Asian markets

[2] Compound Annual Growth Rate (CAGR) measures the average rate of an investment's growth over a variable period of time. 

[3] Mature Asia-Pacific includes Australia, Japan, Singapore, and South Korea

[4]  Payment Services Directive 2 (PSD2) is an EU directive, administered by  the European Commission which opens up accessibility to customer data  in banks to increase competition for payments services.

[5]APIs stand for application programming interfaces

[6]  CEMEA includes Poland, Russia, Saudi Arabia, South Africa, Turkey,  Ukraine, Hungary, Czech Republic, Romania, and other Central European  and Middle Eastern markets

About Capgemini

With more than 190,000 people, Capgemini is present in over 40 countries and celebrates its 50th anniversary in 2017. A global leader in consulting, technology and outsourcing services, the Group reported 2016 global revenues of EUR 12.5 billion. Together with its clients, Capgemini creates and delivers business, technology and digital solutions that fit their needs, enabling them to achieve innovation and competitiveness. A deeply multicultural organization, Capgemini has developed its own way of working, the Collaborative Business ExperienceTM, and draws on Rightshore®, its worldwide delivery model.

Learn more about us at

Rightshore® is a trademark belonging to Capgemini

About BNP Paribas

BNP Paribas is a leading bank in the Eurozone and a prominent international banking institution present in 74 countries, with more than 192,000 employees, including more than 145,000 in Europe. The group organises its businesses into two main fields of activity: Retail Banking & Services (RBS) and Corporate Institutional Banking (CIB). In Europe, BNP Paribas has four domestic markets (Belgium, France, Italy, and Luxembourg) with BNP Paribas Personal Finance as the European leader in consumer lending. In its Corporate & Institutional Banking and International Financial Services activities, BNP Paribas enjoys top positions in Europe, a strong presence in the Americas as well as a solid and fast-growing business in Asia-Pacific.

Capgemini press contacts:

Miranda Sanders (North America)

Weber Shandwick for Capgemini

Tel: +1 212 445 8120


Gemma Coleman (EMEA)

Weber Shandwick for Capgemini 

Tel: +44 (0) 207 067 0512


Press Contact BNP Paribas :

Malka Nusynowicz

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